Remote Pro® offers a 12 month warranty on all products used for private household use from the date of purchase. The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.

The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by Remote Pro® to provide service (not including standard periodic maintenance).

The warranty cover does not include and is not limited to:

  • Returned items that failed due to an accident, purchaser's abuse, neglect, or failure to operate in accordance with instructions provided in the owner's manual(s) supplied.
  • Returned items that failed due to incorrect voltage or improper wiring.
  • Returned items that failed due to rain, excessive humidity, moisture, corrosive environments, natural disasters or other contaminants.
  • Any item damaged in shipment from the customer to Remote Pro.
  • Any product failure caused by installing or operating the product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
  • Returned items with cosmetic defects that do not interfere with product functionality.
  • Returned items that are incomplete or defaced.
  • Flat Battery.

Consumable components (and accessories) such as chains, carry bags, batteries, hoses, belts, cables, wheels etc. are not covered once used or for damage caused by general wear and tear.

Professionally installed products which include garage and gate motors, motor spare parts, door hardware etc require to be installed by a professional or certified installer and most manufacturers also require regular servicing to adhere to their respective warranty policies. Please note that labour is not covered under this warranty.

Until the nature of any fault is determined, the resolution Remote Pro® can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the product is unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. Once the fault/issue is clarified, Remote Pro® may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should you wish to claim a warranty on your item, please contact sales@remotepro.com.au.