Items are generally dispatched same/next business day after payment is cleared however please allow 2-10 business days for delivery when selecting our Free Shipping option, 2-6 for Tracked and Express delivery is 1-3 business days. Our dispatch transit times applies once payment has been cleared and does not include date of dispatch.
Your item will be sent via courier or Australia Post letter mail depending on its size and weight. Buyers will be able to trace the delivery online with a unique tracking number for items sent with tracking. For orders that qualify to be sent with a letter service, these orders are untracked.
Please note items sent to parcel lockers and parcel collect location that classify as letters will in most cases be redirected to the physical address associated with your MyPost account.
Shipping times are estimates only and Remote Pro accepts no responsibility if delivery exceeds the estimated shipping time; extreme weather events, natural disasters or other unforeseen circumstances may impact on delivery times.
Please note shipping costs are not refundable specifically if the items are returned or do not arrive within the estimated transit times.
Remote Pro is not responsible and will not provide any reimbursement if your order is lost due to an incorrect address being provided or if you have requested an authority to leave or instructions requesting the item to be left and the item is stolen, or you are unable to locate the item.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid but if notified prior to dispatch we will do our best to apply any changes to your delivery information. If the wrong address was provided and the order has already been dispatched, it will be unable to be redirected. If the order has made its way back to Remote Pro, it can be resent to the correct address once shipping costs have been paid.
Please note: Shipping costs may vary depending on the weight/size of the product and if delivering to rural regions.
Australia Post Deliveries
Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.
Most smaller orders will be sent as regular letter mail which does not require signature and will simply be placed into your letter box.
All items sent via courier will be able to be tracked online and a tracking number will be emailed to you once the item has been dispatched. We use a combination of Australia Post and Fastway Couriers depending on your location. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
- A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.