After placing your order, an email confirmation will be sent to the email address you used at checkout. If you don't find it in your inbox, please check your spam or junk folders. If you encounter any issues or need further assistance, don't hesitate to contact us!

We typically dispatch orders within one business day from the date of purchase.

The delivery time varies based on the shipping service chosen at checkout, ranging from 1 to 10 business days. You'll likely receive a tracking number in your shipping confirmation email, so please check your emails for ongoing shipping updates. If you have any questions or need assistance, please don't hesitate to contact us.

Once you've placed an order, our warehouse team will quickly begin packing it. If you need to cancel, please reach out to us immediately, as there is only a limited time from which we can accommodate cancellations, orders cannot be canceled once dispatched. Orders cannot be canceled once dispatched. Be aware that our operating hours are from 7 AM to 3 PM AEST.

Once you've placed an order, our warehouse team will quickly begin packing it. If you need to update the address, we have a limited timeframe to modify it. Unfortunately, if your parcel is already on its way, we cannot alter the shipping address.

If you realize an error in the address, please promptly contact our Customer Service team with your order information and the correct address. We are committed to assisting you as much as possible!

In the event that we have sent you the incorrect item, please use our Return Portaland choose the reason "I have not received the item(s) I have ordered". After submitting your return request, we will keep you informed about the status and outcome.